AA Team Lead

Primary Purpose

Supervisory position within the Account Administrator Team. Responsible for implementing new initiatives for the Account Administrator Team. Support Account Administrator Manager and Account Administrator Team.

Essential Functions and Responsibilities

• Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
• Responsible for implementing the all new initiatives within the Account Administrator team
• Subject matter expert in several areas relating to account administrator duties
• Responsible for managing workflow and deadlines for assigned team members
• Assists team members with time management, day-to-day tasks, and any account overflow
• Help lead and drive various task forces within AA team as assigned
• Work with Account Administrator Manager on implementation of new initiatives and improved processes and procedures
• Work with Account Administrator Manager to maintain training program
• Identify and assess training needs of Account Administrator team by conferring with Account Administrator Manager
• Training of new employees as assigned by Account Administrator Manager
• Responsible for managing workflow and deadlines for assigned team members
• Assists team members with time management, day-to-day tasks, and any account overflow
• Be primary point of contact for other Account Administrators with any system/training issues that may arise
• Help lead and drive various task forces within AA Team as assigned
• Monitor workflow of Billing Specialist team; work to resolve any issues with AA Manager
• Complete managerial duties as assigned by Account Administrator Manager
• Complete AA duties as necessary due to overflow/new accounts/as assigned by AA Manager

Heritage believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the company to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Education: 4-year degree or equivalent business experience in management, business administration and/or customer service.

Experience: Minimum 1 year experience as Heritage Interactive Account Administrator; Successful passing of AA Level 2 test; experience training employees is preferred.

Knowledge and Abilities: Excellent written and verbal communication skills with both internal and external customers. Experience balancing and delivering multiple projects in a deadline driven environment. Solid knowledge of and ability to navigate independently in the IS2 system. Sound understanding of Heritage Interactive business model, the waste management industry, and ability to learn different customer accounts quickly. Strong Microsoft Office and Excel skills. Ability to solve problems and provide solutions with limited direction. Strong attention to detail and superior time management skills.

A post offer drug screen will be required.

EEO including disability/veteran

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Current Openings for AA Team Lead Jobs at zzEnvita Solutions