Scheduler

Primary Purpose

To assist in all areas related to setup, scheduling and confirmation services for customers, including receiving requests, scheduling services, and following up on completion of request by supplier. Single point of contact for all internal and external customer scheduling services.

Essential Functions and Responsibilities

• Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
• Organization and maintenance of supplier contact information
• Responsible for updating scheduling trackers and vendor contact spreadsheets for all accounts
• Responsible for escalating service issues as identified in SOP to responsible parties
• Respond to customer requests via phone and email.
• Communicate with suppliers via phone and email to schedule customer services.
• Send confirmations for all scheduled services to customer contacts and Program Manager.
• Support Account Administrator team as needed.
• Support Operations Team as requested.
• Enter and maintain scheduling in Interactive system for proper billing.
• Focus on continuous improvement of customer service scheduling service.

Heritage believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the company to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Education: High school diploma or equivalent required.

Experience: 2+ years of office/business experience preferred. Customer Service and Service Scheduling experience preferred.

Knowledge and Abilities: Excellent communication skills, both written and verbal. Must be organized and detail oriented. Must be able to manage multiple tasks and prioritize requests from many different teams. Experience in Microsoft Office and Excel required. Regular and predictable attendance is an essential function of this job.

A post offer drug screen will be required.

EEO including disability/veteran

Current Openings for Scheduler Jobs at zzEnvita Solutions