Strategic Manager, Operations Development

Primary Purpose

The Strategic Manager, Operations Development is responsible for collaborating on the design, implementation, and facilitation of training content; delivering in-person and virtual learning; and support administration of the Operations Program Manager training program. This role will partner with Operational leadership on the direction, priorities and business systems. Collaboration will also include with the People & Culture and Learning & Development team to incorporate Envita's culture and values in our training programs.

Essential Functions and Responsibilities

• Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times
• Partner with Talent Acquisition on the recruiting and onboarding of new operations team members in PM training
• Act as subject matter expert (SME) and operational resource on areas related to TWM program processes, procedures, business systems, and compliance
• Provide coaching and mentoring to program associates throughout training, providing valuable feedback with two-way communication
• Collaborate with operational and other functional leaders to analyze and prioritize training needs with the business
• Support the design, development, implementation and facilitation of training tools and initiatives. Evaluate informal and formal learning solutions/materials to meet business needs
• Maintain and update operational training materials with appropriate changes to reflect business requirements
• Conduct training evaluation of program associates to identify operational readiness or performance gaps. Determine possible revisions of existing learning and development tools or creating a new solution contributing to change and growth
• Provide recommendations to Operations leadership on individual readiness of associates before being released from training and assigned to an operational team. Confirm knowledge and skills through scorecard process including hands-on and system-based tools and procedures review
• Supports training initiatives in-person and virtually as needed, as well as travel expected to customer on-site locations as requested or needed
• Act as a resource to provide broader operational support to team members towards career growth and development
• Partner with the learning and development team on areas of training initiatives the support business priorities as needed
• Promote Envita's purpose, vision and values of our organization into all areas of training and development that sets the foundation for associates

Envita believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the company to just the work identified. It is our expectation that each team member will offer his/her services to ensure the success of our endeavors.

Qualifications

Education: High school diploma or its equivalent required. Bachelors degree in related field is beneficial.

Experience:

• Minimum 7 years of operational and customer account management experience.
• Minimum 2 years experience in Program Manager or Senior Program Manager role with Envita
• Minimum 2 years direct experience managing/leading team.
• Proven hands-on knowledge of internal company systems (IS2, Salesforce, Proposify, Power BI), processes and procedures required.
• Proven knowledge of TWM regulatory compliance requirements and resources

Competencies:

• Effective Communicator, active listener; strong written and oral communication skills; strong presentation skills
• Time management skills and ability to prioritize tasks and responsibilities effectively
• Strong coaching skill-set for diverse team, and brings a high level of emotional intelligence
• Demonstrates critical thinking skills and strong attention to detail
• Project management skills: ability to manage training priorities, timelines and tasks for small to large groups/teams
• Ability to build and maintain effective professional relationships with internal teams and external customer/suppliers using interpersonal skills with emphasis on relationship-building and consistent demonstration of Envita's values
• Skilled in problem solving, critical thinking, and creative thinking
• Manage conflict and give effective and timely constructive feedback
• Develop and implement training processes with performance management with key process indicators
• Self directed and takes initiative to accomplish projects, tasks and responsibilities, also willing to ask for help/support when needed
• High professional standards for customer experience, quality of work and achieving business results
• Demonstrated leadership skills and behaviors

Current Openings for Strategic Manager, Operations Development Jobs at zzEnvita Solutions